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Telephone Systems by Denwa Communications

(MOH) Music on hold

Music on hold refers to the business practice of playing pre-recorded music to fill the silence that would be heard by callers that have been placed on hold or during a transfer to another extension.

Most MOH systems are integrated into a business telephone system via an audio jack on the phone system. Some allow you to upload the music file to the phone systems hard disk.

The source of the music is can be from CDs, digital files and MP3, but some older systems may still use cassette tapes(sometimes employing endless-loops)

Custom Music on Hold Productions

Generally speaking, custom music on hold is advised for all businesses as this adds to a more professional image, and you can advertise anything you wish through the MOH.

Reasons to have custom-production;

  • he business can control what content their callers are listening to
  • They can control the music genre that their callers are listening to
  • They can use the on hold time to sell to the captive audience who is on hold

  • Custom on hold music (through a reputable on hold company) is fully licensed and legal for on hold playback
  • Reduces hang-ups and makes the business look more professional CDs (or other MOH formats, such as MP3 files) can be custom-created to suit the particular needs of a business.
The announcements can be scripted to emphasize particular attributes of the business such as location, store hours, or special promotions or services. These are typically used for up-selling and cross-selling callers.

Click here to listen to custom music on hold - (Requires Audio Player)

There are multiple genres of music available to choose from when deciding your music on hold, these can be mixed and matched depending on the type of business or advertisement you have at that time

Click any of these links to hear a demonstration of each:

music on hold Dance & Grove
music on hold Fast n Punchy
music on hold International
music on hold Laid Back
music on hold Life n Living
music on hold News & Sport
music on hold Quirky n Silly
music on hold Sounds Like

Music on hold devices:

Music on hold can be played from multiple devices, some smaller systems will prefer to have just a simple CD or MP3 player attached to them using a simple audio jack, which then plays a chosen CD or MP3 file that Is saved on a disk or removable drive, when people are placed on hold.

It is possible to have an audio clip playing on a PC close to the Telephone system, and have that play while people are on hold. This will allow the end user to log onto that PC, and change the MOH or pause it.

Depending on the size of telephone system this will usually determine what kind of MOH player is used. Small systems with only about 5-15 users, will generally use an external player such as a CD walkman, where as a system with 30-100 users may like to use the server as the MOH player.