Callview is a suite of Computer Telephony Integration software that provides the link between the two most powerful business tools, the computer and the telephone. Callview provides historical and real-time reporting, as well as intelligent call routing and screen popping.

The Callview suite consists of the following components:

Gateway: Read more

This is the heart of the Callview system, linking the telephone system to your computer network. It provides the functionality to all of the other modules within Callview.

Client: Read more

Client allows you to "screen pop" calls at an extension, allowing you to answer callers by name and find their information fast. It also provides the "Go Spot", allowing for quick access dialling from any application, along with many other call control features.

Wizard: Read more

This is the entry level reporting module and contains over 20 different reports as standard, with the added benefit of user definable reports. This makes it an excellent entry level configurable management tool.

Wizard MIS: Read more

Wizard MIS provides all the features of the standard Wizard, plus another 20 configurable trend based reports. MIS also provides real-time reporting of the extensions and calls on your system in many different configurable formats.

Wizard ACD: Read more

Wizard ACD combines all the benefits of Wizard and Wizard MIS with the addition of comprehensive call centre functionality and more powerful ACD historic reporting. Real-time supervision and alarms are all possible with Wizard ACD.

Wizard RT: Read more

As part of the Wizard MIS and ACD modules, comes Wizard RT. This provides real time monitoring of the your extensions and calls, as well as viewing statistics of your service in many different forms. The audible and visual alarms make Wizard RT an ever vigilant protector of your customer service.

Desktop Wallboard: Read more

Wallboard brings real-time business performance information to the individual user or team leader's desktop to provide the empowerment needed for optimum operational efficiency. Desktop Wallboard can provide the answers your call centre needs, right now!

Navigator: Read more

Navigator is the latest aid to handling incoming telephone calls. The system automatically routes calls to the best location or department within your company - without any human intervention! Navigator links seamlessly with the other Callview modules, so you can still screen pop a call when it is answered, without the caller experiencing any delays or recorded messages whilst the call is routed.

Netlink: Read more

Netlink extends the Wizard and Wizard RT modules by providing advanced scheduling and publishing of reports, real-time statistics and alarms. Using Netlink you can convert your reports and statistics to a format that allows them to be viewed in a web browser, or on a mobile phone, extending reporting beyond the desktop.