OAK aiOffice

Oak aiOffice continues the tradition of excellence with a host of new features that enable the customer to get the most from their telephone system, to continually improve customer service, to keep call and telephone costs under control and to maximise the efficiency of telephone usage throughout the organisation.

Oak aiOffice allows for the automation of most tasks thus minimising the management overhead but maximising its effective usage in every organisation.

Oak AI Office is the ultimate Call Logger / Call Management software package.

• Modern and intuitive user interface, with a comprehensive range of reports including Cost, Response, Traffic, and Account Codes in PDF, HTML, CSV and print formats.
• Large range of selection criteria to allow reports to be customised to meet individual needs.
• Powerful report scheduler that allows the automated delivery of reports by email to selected users.
• Real time monitor that displays calls in itemised and graphical format.
• Alarm system that identifies exceptional calls (over a certain cost, to a specified number, longer than a certain duration, from a specific extension etc) and either does a screen popup, email or SMS to highlight the call.
• Collection of CILE/SMDR information by IP across your LAN, serial connection to traditional switches, by CSV import or by ODBC connection to a switch call database.
• Single or multi site reporting with remote collection using IP or dial up buffers.
• Full range of Carrier Costing Tables with regular updates.
• Help desk support including telephone, email, web, and remote diagnostics.
• Full installation package included.

Click here to see a larger picture of OAK report & graph preview.