Voice over IP Call Recording

Voice over internet protocol (VoIP) is audio delivered in information packets on a regular computer network or over the internet. VoIP call recording works differently than recording trunk or extension lines or handsets. VoIP call recording taps into your network lines at a hub, or at the SPAN port on a switch. In this way as network traffic travels over your ethernet cables, our VoIP call recorders can detect compatible VoIP packets and record them.

Advantages

• Only one ethernet cable needs to be attached to a hub or switch making installation quick.

• Our recorders will automatically detect compatible VoIP traffic on your network.

• Because VoIP is all digital, VoIP call recording quality is excellent.

• As long as your IP phones are connected to your network they can be located anywhere in the world and still be recorded.

Disadvantages

• Not all flavours of VoIP or VoIP PBXs are compatible with all recorders.

• New technology, quite expensive in comparison