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How Call Recorders work The call recorder has to be attached to the telephone lines to be recorded. Most call recorders will cover multiple lines. The call recorders keep track of each line and records it. Call recording software can be used to search, access and playback recordings. In some telephone recorders, call monitoring can be done live while the recording is being made.
 The 3 types of telephone recorders in use today Tape: A telephone recorder in the old days was a huge machine that used reel to reel tape. It was expensive, difficult to learn how to use and expensive to maintain. Cassette tapes made it became feasible for small companies to also record their calls but finding recordings was a nightmare and the user was required to remember to start and stop their own recordings as well as change tapes. With Cassette tapes, live call monitoring is also impossible. Tape units are now largely obsolete.
Proprietary hardware: Developed to replace the tape based telephone recorder, it consists of proprietary electronics and proprietary call recording software. The advantage of this is that everything usually works well together. The disadvantage is that the only way to repair, upgrade and maintain the proprietary unit is through the company that sold it, or their licensed technicians. This is usually quite expensive and it may be difficult or impossible to find that company’s technicians in some countries or regions. Because the hardware and software was all built into a single unit, upgrades are often impossible. This meant that companies often had to throw away their old proprietary telephone recorder when they wanted to record more lines, or started using a newer type line such as digital or VOIP. Proprietary hardware telephone recorders come in all shapes and sizes from one channel boxes that sit on a desk to huge rack mounted servers that recorded hundreds of channels and have very powerful call recording software to analyze voice patterns and integrate them with a databases.
PC integrated: The newest type of voice recorder integrates the power of a multi-channel telephone recorder into an inexpensive and easy to upgrade PC. The call recording software is then installed to enable live call monitoring, search functions, archiving, playback and in some cases custom reports and grading. If the telephone recorder is attached to a network or the Internet, some call recordings oftware will allow multiple users on different computers to access recordings or do live call monitoring. Costs are lower because PCs are relatively inexpensive and upgrades can be as easy as installing new PCI cards or call recording software. Maintenance and service are also much less expensive because parts can be purchased from a variety of vendors and a specialized technician is not needed.
Learn more about Call Recording by asking for a member of our staff to visit your office.
\\ Unique Benefits of our chosen call Recorders: A Call Recorder from Denwa is integrated into a PC. This telephone recorder consists of 3 parts:
A unique benefit of our call recorders is that the software used to monitor and manage the telephone recordings can be installed on multiple computers often at no additional charge. This is a huge cost savings to larger businesses that wish to have multiple supervisors and managers access and use the telephone recordings.
Most other call recording companies charge a seat license fee for each computer the software is installed on.
Contact us for a no obligation demonstration and quote on 0845 076 1001 |
