Single handset Call Recording

If recording at the trunk or extension do not work for you then another option is to record at the phone handset itself. In this scenario an adapter connects into the actual phone to a cable leading back to the phone recording device. Because of the need for this extra wiring, usually extension or trunk line recording are preferable however, if you have only a small number of users to record this can be a very cost effective route.

Advantages

• All phone types and PBXs are supported by recording from the handset.

• You can select which extensions to record and which not to record.

• Recordings are saved in folders by the handset they came from.

• Low Cost for small business or individual users

Disadvantages

• The phone adapters and extra cable also add extra cost.

• Caller ID and dialled number information are sometimes not captured in the recording.

• The user can easily disable or tamper with the recording equipment