Computer Telephony Integration

Denwa offers CTI solutions that can enable a business to improve customer service, employee effectiveness, and generally reduce expenses. CTI enables a number of efficient functions in a business: intelligent call routing, screen-based telephony, intelligent dialing, and automated display of information - based on caller-provided information from an IVR or other interface and the coordinated transfer of data information along with a telephone transfer.

Denwa offers a number of CTI enables and solutions. Callview Client and Xarios Phone Manager are among the more popular computer-to-telephony interfaces.

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   Callview CTI Software Suite                Xarios Phone Manager Software

Computer Telephony Integration (CTI) can provide sizeable improvements to the productivity of your business. CTI provides many of the features that are synonymous with call centres. The most common application of CTI is to 'pop' an application on the user’s PC when an incoming call is received. There are a number of other applications of CTI:

• Intelligent call routing using internal data to route the call
• Using the Caller ID to locate a callers information in a database
• Using the dialled number (DDI) to 'Pop' the appropriate application automatically for the agent
• Provide real-time information to call centre supervisors
• Allow supervisors to control calls that are being handled by other agents
• Automate dialling of outbound calls

Denwa have experience of implementing CTI technologies in a many different environments. We have database and integration skills that enable us to ensure that your CTI implementation provides real business benefits and is more than just a must have acronym. Denwa offers CTI solutions that can enable a business to improve customer service, employee productivity and reduce costs.