Callview Wizard

Callview Wizard provides a comprehensive and powerful report generation tool that allows the user to produce reports on the precise information they require, as often as they need to.

Wizard provides call list reports and some entry level call summaries, such as grouping by telephone number. These reports can be edited as you require, to display the information you need, over the date range that interests you.

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Wizard also includes the "Unreturned Lost Call List". This details callers who were not able to receive a response so that an apologetic return call can be made. This ensures that when the office is busy, a guarantee can be given to call back every caller even if they are unanswered. This significantly improves customer service and generates more business.

Callview wizard comes with a wide range of features to help your monitor most aspects of a call, quickly and simply.

These features include:

• Report Customisation: Freely customise your reports
• Filtering Reports: Filter your reports on several different criteria
• Sorting Reports : Sort your reports on the fly
• Report Grouping: Wizard allows you to create reports from scratch
• Easy Report Management: Manage your reports with multiple report categories
• Multiple Report Views: Keep several reports open at the same time
• Print Preview: Preview the report before it is printed out
• Exporting: Export your data to several common formats
• Subtotals: Display totals for your reports
• Internal & External Call Reporting: Support for both internal and external call reporting
• Call Costing: All costs for both inbound and outbound calls
• Inbound Call Costing: Wizard can provide call costs for inbound calls
• Multiple Tariffs: Support for several different customisable tariffs
• Traffic Analysis: Uses the dial code to work out the location
• Forecasting Statistics: Calculate the number of trunks or agents that were needed for a given period