Navigator

Callview Navigator will automatically route calls based on information in your database. Customers get routed to their account manager, while bad debtors get routed to accounts. Customers get a better, faster response whilst you save on telephone staff time and cut out wasted call handling by your operational staff.

Navigator uses your own company database to identify the best routing for each incoming call. If, for example, the call is from the purchasing Director of a large client the call can be automatically connected to your senior Salesman or Sales Director. And if it's from a customer who hasn't paid their last bill, it can be routed to accounts for follow-up even if the caller is trying to place another order! Navigatotr can help to cut down on the time required to transfer each customer to the correct department within the business.

Call View navigator features

• Callview has many features for you to use, such features include
• Intelligent call and message routing
  
• Detailed conditional e-mail alerts
  
• Skill set call and message routing
  
• Intelligently bar calls or message replies based on configurable rules
  
• Assists T.P.S. compliance
  
• Auto respond to messages intelligently
  
• Route sales calls back to the last agent that dealt with the call using Back2Agent routing
  
• Automatic call-back queuing for lost calls or messages

For a short demonstration on how Callview works, please click here.

To see how Callview handles E-mail notification, please click here