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CTI Client
Callview Client provides an advanced call management tool that allows you to integrate telephony and desktop systems, screen pop calls, automate dialling and enhance call control. Suited to the formal Call Centre environment, Callview Client offers call control capabilities and desktop integration with bespoke and legacy database applications.
It has been proven that screen-Popping can save between 15 and 40 seconds per call, which help keep productivity at its highest in your company.
Please click here to see an example of CTI screen popping
Application Integration
Instantly Callview Client supports screen-popping and dialling with several popular applications, including:
Callview comes with an advanced macro lauguage which enables it to be intergrated with database applications.
Greet Your Callers By Name
Callview Client enables you to answer callers by name, as well as more efficiently handle calls or e-mails by having the customer's details in front of you before the call is even answered When a call comes in, an information bar will "pop" from the side of your screen, this will display information, from your databases, such as name, telephone number, location etc.
Call Control
Callview Client also provides the "Go Spot", enabling you to highlight a number within an application and then dial it with the click of a button.
The "Go Spot" can be used to quickly send an e-mails. Just highlight your chosen e-mail address, click the Go Spot, and an e-mail will be opened for you in your default e-mail application. This can cut down on the time it would usualy take to open your editor and manual input the contact e-mail.
The client allows you to control many aspects of your telephone from your desktop, most from the click of one button. many of these features include:
Make a call Answer a call Hang up a call Redial Hold a call Divert a call Record a call Silent monitor Set Fwd/DnD
*Not all commands work on all telephone systems
Example of callview "Go Spot"
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