Call Reporting

Call logging allows businesses and organisations to monitor and manage their telecommunications costs by keeping a record of all calls, but can also be a great way of measuring lost calls. As you will appreciate Lost Calls means lost business!

Our Call Logging Software programs provide valuable tools to ensure that a system is optimised in terms of the quantity of exchange lines or network trunks installed. It also enables organisations to monitor and control the use of the telephone system internally and externally.

Most telephone systems output a constant stream of data relating to the calls which are being routed through it.

This data comprises of information such as:-

• Start time of call
• Origination extension
• Dialled digits
• Call duration
• End time of call

The role of the call logger is to capture this constant stream of data for subsequent analysis. The call logger generally runs on a desktop PC or dedicated server dependant upon the size of the telephone installation. It takes the records output from the telephone system (PABX) and stores them on to the hard disk.

Tailored reports can be run from the information stored, and presented in tabular or graphical formats, down to individual extension, cost centre groups, departments, multi-site etc, and in summary or itemised formats. If you require, the system can also email you pre-defined reports each and every day, hour or minute.

Denwa offer two types of Call reporting software, each carefully selected to offer a user friendly interface along side comprehensive and reliable call reports.

                                             Callview                                                      OAK